Credit Card Middleware Replacement Project

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Project Description: Replaced legacy middleware used by the Retail and Credit Card Integrated Voice Response (IVR) systems. The new middleware served not only the IVR but other applications such as the Branch and Call Center Customer Relationship Management System, Online Banking, and the Siebel (Brokerage) Customer Relationship Management System.

Application Description: Retail and Credit Card Integrated Voice Response (IVR)

Project Role: Software Architect

Expanded Role Description:
• Provided system and software architecture oversight as various middleware technologies were considered for the replacement of the legacy middleware.
• Conducted analysis to determine technical requirements and produce project estimates for the design, development, testing, and implementation of new EAI middleware components.
• Designed EAI middleware components to integrate various IVR, CRM, and internet applications with an external credit card system.
• Produced EAI design documentation utilizing Rational Rose, an UML modeling tool.
• Provided knowledge transfer and coaching to software engineers and development resources.
• Consulted and assisted with the development of EAI middleware components.
• Supported unit testing and integration testing of the new EAI middleware components.
• Supported implementation of the EAI middleware components into production.

Experience: Systems and Software Architecture, Systems Analysis, Software Engineering using UML modeling tools to design and document EAI middleware components.

Technologies: Rational Rose/XDE/RSM, UML, XML, Rational ClearQuest, Microsoft Visio, Microsoft Visual SourceSafe

Industry: Banking